Responsible Gaming – Play Safely at pejok

Our Commitment

Our Commitment to Safe Play

At pejok, responsible gaming is not a footnote — it is a core part of how we operate. We believe that gambling should be an enjoyable leisure activity, not a source of stress, financial hardship, or personal harm. Every feature we build, every promotion we run, and every policy we enforce is designed with the wellbeing of our players firmly in mind.

pejok serves a wide community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We recognise that our platform reaches people from all walks of life, and we take that responsibility seriously. Our team is trained to identify warning signs of problem gambling and to respond swiftly and compassionately when a player needs help.

This page outlines the full range of responsible gaming tools available to pejok players, the age restriction policy we strictly enforce, and the external support resources available to anyone in Bangladesh who feels their gambling may be getting out of hand. We encourage every player to read this page carefully and to use our tools proactively — before a problem develops, not after.

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Player Protection First

Every pejok account comes with built-in safety tools. You are always in control of your limits, your time, and your spending — no exceptions.

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SSL-Encrypted Platform

Your account data and financial transactions are protected by TLS encryption and robust access controls, keeping your pejok experience safe at every step.

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24/7 Support Team

Our Bangladesh-based support team is available around the clock via email at [email protected] to help with any responsible gaming concerns — day or night.

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Time-Out Features

Take a short break from gambling with our time-out tool. Choose a cooling-off period ranging from 24 hours to 6 weeks without permanently closing your account.

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Spending Limit Controls

Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period.

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Self-Exclusion Option

If you need a longer break, pejok's self-exclusion tool allows you to block access to your account for a period of your choosing — from 1 month up to 5 years.

Age Policy

18+ Age Restriction Policy

pejok operates a strict 18+ age restriction policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotional activity on the pejok platform. This rule is absolute and is enforced without exception.

All new pejok accounts are subject to identity verification (KYC) before the first withdrawal is processed. During this process, players are required to submit a valid government-issued photo ID — such as a National ID card, passport, or driving licence — confirming that they are 18 years of age or older. Accounts where the age of the holder cannot be verified will be suspended pending document submission.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and family safety settings available on Android and iOS devices can help restrict access to sites like pejok on shared or family devices.

Important: If pejok discovers that a player has provided false information about their age during registration, the account will be immediately closed, all winnings will be forfeited, and any deposits made will be returned to the payment source used. pejok cooperates fully with authorities in cases of underage gambling.

Awareness

Signs of Problem Gambling

Gambling becomes a problem when it stops being a form of entertainment and starts negatively affecting your finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually, and many players do not recognise the warning signs until the situation has become serious.

pejok encourages all players to regularly reflect on their gambling behaviour. If any of the following warning signs sound familiar to you — or to someone you know — please take action immediately and use the support tools described on this page.

Chasing Losses Placing larger or more frequent bets in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling.

Gambling With Money You Cannot Afford Using rent, household bills, school fees, or other essential funds to gamble. Financial harm is a primary indicator that gambling has become a problem.

Inability to Stop Feeling compelled to keep gambling even when you want to stop, or feeling anxious, irritable, or restless when not gambling.

Hiding Gambling Activity Lying to family members or friends about how much time or money you spend gambling, or feeling shame or guilt about your gambling behaviour.

Neglecting Responsibilities Missing work, family obligations, or social commitments because of time spent gambling, or because of the emotional impact of gambling losses.

Borrowing Money to Gamble Taking loans, borrowing from friends or family, or selling personal possessions to fund gambling activity. This is a serious escalation that requires immediate intervention.

Self-Assessment: If you recognise two or more of the above warning signs in your own behaviour, we strongly encourage you to use pejok's responsible gaming tools immediately — starting with a time-out or deposit limit — and to reach out to our support team at [email protected] for confidential guidance. You do not have to face this alone.

Safety Tools

Responsible Gaming Tools Overview

pejok provides every registered player with a comprehensive suite of responsible gaming tools, accessible directly from the account settings panel. These tools are designed to put you firmly in control of your gambling activity — whether you want to set a budget, take a short break, or step away from the platform entirely. All tools are free to use and take effect immediately upon activation.

Deposit Limits

Set a maximum amount you can deposit into your pejok account over a defined time period — daily, weekly, or monthly. Ideal for players who want to maintain a strict gambling budget in BDT.

How to activate: Log in to your pejok account → Account Settings → Responsible Gaming → Deposit Limits. Enter your desired limit and confirm. The limit takes effect immediately.

Loss Limits

Set a maximum amount you are willing to lose over a given period. Once your net loss reaches the limit you have set, further wagering will be suspended until the limit period resets or is reviewed.

How to activate: Account Settings → Responsible Gaming → Loss Limits. Choose your period and maximum loss amount. Changes that increase a limit require a 72-hour cooling-off period.

Session Time Limits

Define how long a single gaming session can last before you receive an alert and are prompted to take a break. Session reminders help prevent extended, impulsive play.

How to activate: Account Settings → Responsible Gaming → Session Limits. Set a duration in hours and minutes. You will receive an on-screen notification when your session limit is reached.

Time-Out / Cooling-Off

Take a temporary break from gambling with durations ranging from 24 hours to 6 weeks. During a time-out, your account is locked for gameplay and deposits, but you can still withdraw any remaining balance.

How to activate: Account Settings → Responsible Gaming → Time-Out. Select your break duration. Time-outs take effect immediately and cannot be cancelled early.

Self-Exclusion

For players who need a longer or permanent break, self-exclusion blocks all access to the pejok platform for periods from 1 month up to 5 years. During self-exclusion, you will not receive any marketing communications.

How to activate: Contact our support team at [email protected] with subject "Self-Exclusion Request". Provide your account username and desired exclusion period. Self-exclusion is permanent for the chosen duration and cannot be reversed.

Marketing Opt-Out

Stop receiving promotional emails, SMS bonuses, and special offer notifications from pejok at any time. This does not affect your account access or your ability to claim standard welcome bonuses.

How to activate: Email [email protected] with subject "Unsubscribe" or adjust notification preferences in Account Settings → Notifications. Processed within 5 business days.

Budget Control

Deposit and Spending Limits

One of the most effective ways to maintain a healthy relationship with gambling is to set a clear budget before you start playing — and to stick to it. pejok's deposit and spending limit tools make this easy by giving you hard caps on how much you can add to your account over any given time period.

All limits are denominated in BDT and work across every deposit method available on pejok, including bKash, Nagad, Rocket, Upay, and bank card payments. Once you set a deposit limit, any attempt to deposit beyond that limit will be automatically declined — protecting you from impulsive decisions in the heat of the moment.

Daily Deposit Limit: Caps the total amount you can deposit within any 24-hour period. Suitable for players who gamble frequently and want day-by-day budget control. Example: set a daily limit of ৳500 to ensure you never spend more than that in a single day.
Weekly Deposit Limit: Caps total deposits across a 7-day rolling window. A popular choice for players who prefer to think of their gambling budget in weekly terms, aligned with pay cycles or weekly entertainment spending.
Monthly Deposit Limit: Sets a ceiling on how much you can deposit in a calendar month. Ideal for players with a fixed monthly entertainment budget who want a single, simple cap. Example: ৳2,000 per month ensures gambling stays within a defined proportion of monthly income.
Decreasing Limits Take Effect Immediately: If you lower your deposit limit, the new lower limit takes effect right away — so if you decide to reduce your budget, you are protected from the moment you confirm the change.
Increasing Limits Require a Cooling-Off Period: For your protection, increasing a deposit limit requires a 72-hour waiting period before the higher limit becomes active. This prevents impulsive decisions made during a losing streak from immediately exposing you to greater financial risk.
No Minimum Limit: You can set your deposit limit to any amount — even ৳100 per day if you wish. There is no minimum threshold, giving you full flexibility to match your personal budget.

Pro Tip: We recommend setting your deposit limits before your first session — not in response to a loss. Proactive budgeting is far more effective than reactive damage control. Think of your limit as your gambling entertainment budget, just like you would for cinema tickets or dining out. Gambling should never come at the expense of your essential needs.

Take a Break

Self-Exclusion and Time-Out

Sometimes the most responsible decision a player can make is to step away. pejok's time-out and self-exclusion tools are designed to make that as easy and immediate as possible. There is no judgment, no penalty, and no lengthy process — we want you to be able to protect yourself the moment you decide it is time to pause.

The difference between a time-out and self-exclusion is duration and intent. A time-out is a short-term cooling-off measure — a temporary break of days or weeks. Self-exclusion is a more serious commitment, suitable for players who recognise a developing problem and want to block access to their pejok account for a sustained period.

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Time-Out (Short Break)

A temporary account lock lasting between 24 hours and 6 weeks. During a time-out, you cannot log in to play or deposit. You can still log in to request a withdrawal of your remaining balance. Time-outs cannot be cancelled once activated — they must run their full course.

Available durations: 24 hours, 3 days, 1 week, 2 weeks, 4 weeks, 6 weeks
Withdrawals remain accessible during time-out
Marketing communications paused automatically
Account resumes automatically when time-out expires

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Self-Exclusion (Extended Block)

A long-term account block for players who need a serious break from gambling. Self-exclusion periods range from 1 month to 5 years. During self-exclusion, all account access — including gameplay, deposits, and promotions — is suspended. Withdrawal of remaining balances can be requested by contacting support.

Available durations: 1 month, 3 months, 6 months, 1 year, 3 years, 5 years
Cannot be reversed before the exclusion period ends
All marketing communications permanently stopped during exclusion
Reinstatement requires a 7-day reflection period after exclusion ends

How to Request Self-Exclusion: Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username, your registered email address, and your desired exclusion duration. Our team will action your request within 24 hours and send you a confirmation. If you are in crisis and need your account blocked immediately, state "URGENT" in your email subject and we will prioritise your request.

Help & Support

Support and External Resources

If you are concerned about your gambling — or the gambling behaviour of someone you care about — you do not have to face it alone. pejok's support team is available 24 hours a day, 7 days a week to provide confidential, non-judgmental guidance. We can help you activate responsible gaming tools, process self-exclusion requests, or simply listen and point you toward the right resources.

Beyond pejok's internal support, there are a number of organisations and resources that provide professional help for people experiencing problem gambling. While these are independent of pejok, we strongly encourage any player who needs help to reach out to them.

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pejok Support Team

Our dedicated responsible gaming team can help you set limits, activate time-outs, or process self-exclusion requests. Reach us any time — we respond to all responsible gaming emails within 2 hours.

Email: [email protected]
Subject line: "Responsible Gaming Help"
Response time: Within 2 hours, 24/7

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National Mental Health Helpline (Bangladesh)

The National Institute of Mental Health (NIMH) in Dhaka provides mental health counselling services in Bangladesh. If problem gambling is affecting your mental wellbeing, speaking to a professional counsellor can make a real difference.

NIMH Helpline: 16789
Available: 24 hours, 7 days a week
Language: Bengali and English

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Gamblers Anonymous

Gamblers Anonymous is an international fellowship of people who share their experience, strength, and hope with each other to solve their common problem with gambling. Meetings are held worldwide and online resources are available in English.

Website: gamblersanonymous.org
Format: Peer support groups, online resources
Cost: Free of charge

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GamCare

GamCare is a leading provider of free information, advice, and support for anyone affected by problem gambling. Their online resources include self-assessment tools, forums, and access to trained advisors who understand gambling addiction.

Website: gamcare.org.uk
Format: Online chat, forums, self-help tools
Cost: Free of charge

Need Immediate Help From pejok?

If you feel your gambling is out of control right now, do not wait. Contact our responsible gaming team immediately. We will help you lock your account, set limits, or process an urgent self-exclusion — all within hours of your request. Your wellbeing always comes before your continued play.

[email protected]

Child Safety

Protecting Minors

pejok takes the protection of children and young people extremely seriously. We invest heavily in age verification technology and processes to ensure that no person under 18 can access our platform. However, we also recognise that technology alone is not sufficient — parents, guardians, and responsible adults play a critical role in keeping children safe online.

If you share a device with children or young people, we strongly recommend taking the following steps to prevent accidental or deliberate access to pejok and other online gambling platforms.

Never share your pejok login credentials with anyone, including family members. Your username and password are personal to you. If a minor obtains your login details and accesses your account, contact us immediately.
Use parental control software such as Net Nanny, Bark, Qustodio, or Kaspersky Safe Kids on any shared device to block access to gambling websites at the network or application level.
Enable Google SafeSearch and YouTube Restricted Mode on devices used by children. Most modern routers also offer family-safe DNS filtering — services like Cloudflare Family (1.1.1.3) or OpenDNS Family Shield can block gambling sites network-wide.
Talk to children about online gambling in an age-appropriate way. Explain that gambling is an adult activity with real financial risk, and that games on gambling platforms are fundamentally different from video games or free-to-play apps.
Log out of your pejok account whenever you finish a session, especially on shared or family devices. Do not save your password in a shared browser profile.
Report suspected underage access immediately by emailing [email protected]. We will investigate and take immediate action to protect the minor and secure the account.

Our Verification Process: Every pejok account undergoes identity and age verification before withdrawals are processed. Players who cannot verify that they are 18 or older will have their accounts suspended and any deposits returned. We reserve the right to request age verification documents at any point during a player's time on the platform — not only at withdrawal.

Responsible Gaming at pejok

Our Commitment to Safe Play

18+ Age Restriction Policy

Adults Only — Strictly Enforced

Signs of Problem Gambling

Responsible Gaming Tools Overview

Deposit and Spending Limits

Self-Exclusion and Time-Out

Support and External Resources

Need Immediate Help From pejok?

Protecting Minors

Enjoy pejok Responsibly