pejok Frequently Asked Questions
Everything Bangladeshi players need to know about pejok — from creating your account and depositing via bKash or Nagad, to game rules, bonus terms, and responsible gaming tools.
Welcome to the pejok FAQ — your comprehensive guide to getting the most out of Bangladesh's trusted online casino and sports betting platform. Whether you are a brand-new player trying to register your first account, an existing member chasing a withdrawal question, or someone curious about game fairness and responsible gaming tools, you will find a direct, plain-English answer below. Can't find what you need? Email our team at [email protected] — we respond within 2 hours, around the clock.
BPL, IPL, T20 World Cup markets explained — bet types, live betting rules, and how winnings are calculated in BDT for Bangladesh Tigers matches.
Step-by-step answers on depositing and withdrawing via bKash, Nagad, Rocket, and Upay — processing times, minimum amounts, and what to do if a transfer is delayed.
RTP explained, game providers listed, fairness certification details, and how to find the best slots and live dealer tables on the pejok platform.
Welcome bonus eligibility, wagering requirement calculations, free spin conditions, and loyalty rewards — all explained in plain English for pejok players.
Identity verification requirements, document submission, two-factor authentication, and how pejok protects your account and personal data with SSL encryption.
Deposit limits, session time controls, self-exclusion requests, and external support resources for players in Bangladesh who need help managing their gambling habits.
Account & Registration
How do I create an account on pejok?
Creating a pejok account takes less than two minutes. Visit pejok.com, click the registration link, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Once registered, you can log in immediately and make your first deposit.
What documents do I need to verify my pejok account?
pejok requires a valid government-issued photo ID to verify your identity before processing your first withdrawal. Accepted documents include a Bangladesh National ID card (NID), passport, or driving licence. In some cases, a recent utility bill or bank statement may be requested as proof of address. Documents can be submitted by emailing [email protected] or uploading them directly from your account settings.
I forgot my pejok password — how do I reset it?
You can reset your pejok password from the login page by clicking "Forgot Password" and entering your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam or junk folder. If the problem persists, contact [email protected] with your username and registered mobile number for manual assistance.
Can I have more than one pejok account?
No — pejok strictly allows one account per player. Creating multiple accounts to claim duplicate bonuses is a violation of pejok's Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately so the team can merge or close the duplicate without penalty.
How do I close my pejok account permanently?
To permanently close your pejok account, email [email protected] with the subject line "Account Closure Request", including your registered username and the reason for closure. The support team will process the request within 48 hours. Any remaining balance will be returned to your last-used payment method. Note that if you are closing your account due to problem gambling, pejok's self-exclusion tool may be a better fit — it blocks access without permanently deleting your account history.
Deposits & Withdrawals
How do I deposit money into my pejok account using bKash?
To deposit via bKash on pejok, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transaction using your bKash mobile wallet. Deposits are credited to your pejok balance within a few minutes. Always use the official pejok bKash number displayed in your account — do not send money to any unofficial number.
How long does a Nagad deposit take on pejok?
Nagad deposits on pejok are typically credited to your account balance within 1 to 5 minutes of completing the transaction. If your deposit has not appeared after 15 minutes, first check that the transaction was confirmed in your Nagad app. If confirmed but not credited, contact pejok support at [email protected] with the Nagad transaction reference number and the exact deposit amount so the team can investigate promptly.
What is the minimum deposit amount on pejok?
The minimum deposit on pejok is ৳200, regardless of which payment method you use — including bKash, Nagad, Rocket, Upay, or bank card. There is no maximum deposit limit for standard players, though higher deposits may trigger additional verification steps for security purposes. pejok recommends only depositing what you can comfortably afford to lose as part of responsible gambling practice.
What is the minimum withdrawal amount on pejok?
The minimum withdrawal amount on pejok is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or linked bank accounts including Dutch-Bangla Bank, BRAC Bank, City Bank, and others. Your account must be fully verified (KYC completed) before any withdrawal is processed. pejok does not charge a withdrawal fee, though your mobile banking provider may apply its own transaction charges.
How long does a withdrawal from pejok take to arrive?
Most pejok withdrawals to bKash, Nagad, or Rocket are processed within 1 to 24 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks typically take 1 to 3 business days. Withdrawal times may be slightly longer during peak periods such as the BPL season or major cricket tournaments. If your withdrawal has not arrived within 48 hours, contact [email protected] with your withdrawal reference number.
Does pejok charge any fees on deposits or withdrawals?
pejok does not charge any platform fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges, which are outside pejok's control. We recommend checking your mobile banking app's fee schedule before initiating a transaction. All amounts shown in your pejok wallet are in BDT with no hidden deductions applied by the platform.
Games & Gameplay
How do I bet on cricket matches on pejok?
To bet on cricket on pejok, navigate to the Cricket section from the main menu. You will find a full list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top scorer, over/under runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.
What slot games are available on pejok?
pejok's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. You can filter by provider, volatility, or RTP from the slots lobby to find games that match your play style and budget.
Is pejok's platform fair — are the games rigged?
All games on pejok use certified Random Number Generator (RNG) technology, meaning every spin, card deal, and dice roll is independently random and cannot be predicted or manipulated. Game outcomes are determined by the software providers — Pragmatic Play, Evolution Gaming, Spribe, and others — who are subject to regular independent audits. pejok publishes Return-to-Player (RTP) percentages for all slots so you can make informed choices before playing.
Can I play pejok games on my mobile phone?
Yes — pejok is fully optimised for mobile play. The platform works seamlessly on any modern Android or iOS smartphone or tablet through your mobile browser (Chrome, Safari, Firefox) without requiring a separate app download. The mobile interface automatically adjusts to your screen size, offering the same full game library, deposit options, and account management features as the desktop version. No app installation is needed — just visit pejok.com from your mobile browser.
What live casino games does pejok offer?
pejok's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering real-time games with professional dealers streamed in HD. Available live games include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Live Game Shows. Many tables have BDT-denominated betting limits suited to Bangladeshi players, with low minimum bets starting from ৳50 on selected tables. Live casino is available 24/7.
What are the rules for betting on BPL matches on pejok?
BPL (Bangladesh Premier League) betting on pejok follows standard cricket betting rules. Bets are settled based on the official match result as declared by the tournament organisers. If a match is abandoned or reduced in overs due to weather, pejok settles bets according to the Duckworth-Lewis-Stern (DLS) method result where applicable. Suspended matches that are not completed within 48 hours of the original start time will have all bets voided and stakes returned.
Bonuses & Promotions
What is the welcome bonus on pejok?
pejok offers a welcome bonus to all newly registered players on their first deposit. The current welcome bonus structure is displayed on the pejok promotions page — typically a percentage match on your first deposit up to a maximum amount in BDT. To claim the welcome bonus, make sure to opt in during the deposit process. New players from Dhaka, Chittagong, Sylhet, and across Bangladesh are eligible as long as they meet the 18+ age requirement and minimum deposit threshold.
What is a wagering requirement and how does it work on pejok?
A wagering requirement (also called a playthrough requirement) is the total amount you need to bet before bonus funds convert to withdrawable real money. On pejok, if a bonus has a 10x wagering requirement and you receive a ৳1,000 bonus, you must place ৳10,000 in total bets to clear it. Not all games contribute equally — slots typically count 100%, while table games like Baccarat may count at a lower rate. Full details are listed in the specific bonus terms.
Can I withdraw my bonus funds directly?
Bonus funds on pejok cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirement. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place bets totalling ৳10,000 before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is displayed clearly in the promotion details. Winnings generated from bonus funds above the cap are also subject to the same conditions.
How do I claim free spins on pejok?
Free spins on pejok are awarded as part of specific promotions — either as part of the welcome package, a reload bonus, or a seasonal campaign such as Eid or Pohela Boishakh special offers. When free spins are credited to your account, you will receive a notification. Navigate to the eligible slot game and the free spins will activate automatically. Winnings from free spins are subject to the stated wagering requirement before they can be withdrawn.
Does pejok have a loyalty or VIP program?
Yes — pejok rewards loyal players through a tiered loyalty program. As you play and wager, you accumulate points that unlock higher tiers with better benefits, including faster withdrawals, personal account managers, higher deposit limits, exclusive reload bonuses, and cashback on losses. Details of the current loyalty tiers and point requirements are available in the Promotions section of your pejok account. Contact [email protected] if you believe you qualify for a tier upgrade.
Do pejok bonuses expire if I don't use them?
Yes — most pejok bonuses and free spins carry an expiry period, typically between 7 and 30 days from the date of issue. If the wagering requirement is not completed within the stated time window, the bonus funds and any associated winnings will be removed from your account automatically. Always check the expiry date in the bonus details section of your account before accepting any promotion, particularly during busy periods like the IPL or BPL season when multiple offers may be active simultaneously.
Safety & Responsible Gaming
Is pejok safe to use in Bangladesh?
pejok operates as a safe and reliable platform with SSL encryption protecting all player data and financial transactions. The platform uses industry-standard TLS protocols, two-factor authentication options, and strict KYC verification to prevent fraud and protect player accounts. pejok does not store card details on its servers. While online gambling regulations in Bangladesh are complex, pejok is committed to responsible, fair-play standards and transparent operations for all Bangladeshi players.
What is the minimum age to play on pejok?
The minimum age to register and play on pejok is 18 years old. This is a strict and non-negotiable requirement. pejok verifies player ages during the KYC process and reserves the right to request age verification at any time. Any account found to belong to a player under 18 will be immediately closed, deposits returned, and winnings forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing pejok on shared devices.
How do I self-exclude from pejok if gambling is becoming a problem?
If you feel your gambling is becoming a problem, pejok's self-exclusion tool allows you to block access to your account for a period of your choosing — from 1 month up to 5 years. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your username, and your desired exclusion period. The team will action your request within 24 hours. During self-exclusion, you will not receive any marketing communications from pejok, and the exclusion cannot be reversed before the chosen period ends.
Can I set deposit limits on my pejok account?
Yes — pejok allows players to set daily, weekly, or monthly deposit limits from within the account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period, ensuring impulsive decisions cannot override your chosen limit right away. Decreasing your limit takes effect instantly. pejok strongly encourages all players to use deposit limits as a first step in keeping gambling affordable and enjoyable.
How do I contact pejok customer support?
pejok customer support is available 24 hours a day, 7 days a week via email at [email protected]. For the fastest response, include your registered username, a clear description of your issue, and any relevant transaction reference numbers in your email. The support team typically responds within 1 to 2 hours for urgent matters including responsible gaming requests, withdrawal problems, and account security issues. General enquiries are usually answered within 4 to 8 hours.
We're Here to Help
Can't find the answer you're looking for? Our support team is online around the clock — just email us and we'll get back to you within 2 hours. Or jump straight into the action and explore everything pejok has to offer.
Contact pejok Support
Our team handles account queries, deposit issues, responsible gaming requests, and general help — 24 hours a day, 7 days a week, 365 days a year. Include your username and a brief description of your issue for the fastest resolution.
[email protected]18+ only. Gambling involves risk. Please gamble responsibly.