Privacy Policy – pejok Online Casino
At pejok, we take the privacy and security of your personal information seriously. This Privacy Policy explains exactly what data we collect from players in Bangladesh, how we use it, who we may share it with, and how you can exercise your rights over your own information. We are committed to transparent data practices and SSL-protected handling of all personal data on our platform.
Your Data, Our Responsibility
These six principles summarise how pejok approaches data protection. The full legal detail is in the sections below — these cards are an overview only.
All data transmitted between your device and pejok's servers is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and login credentials are never sent over unencrypted connections.
pejok only collects data that is strictly necessary for running your account, processing transactions, preventing fraud, and improving your experience. We do not collect data speculatively or for purposes unrelated to your use of the platform.
pejok does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your contact details, payment history, and gaming behaviour are strictly internal to the pejok platform and its authorised service partners.
pejok uses essential session cookies to keep you logged in and functional cookies to remember your preferences. We also use analytics cookies to understand how players navigate the site — these help us build a better experience for Bangladeshi users.
You have the right to request a copy of all personal data pejok holds about you. You can also request correction of inaccurate data or deletion of your account and associated data, subject to our legal retention obligations.
As a responsible platform, pejok conducts identity verification (KYC) checks and maintains anti-money laundering (AML) records as required by standard industry practice. Certain data is retained for the minimum period required to meet these obligations.
Information We Collect
When you register and use pejok, we collect certain categories of personal information. The type of data collected depends on how you interact with our platform — whether you are simply browsing, creating an account, making a deposit, placing a bet, or contacting our support team. Below is a full breakdown of the personal data categories pejok collects.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address (city/district) | Account registration and profile updates |
| Financial Data | bKash / Nagad / Rocket mobile wallet number, bank account details, transaction history | Deposit, withdrawal, and payment processing |
| Technical Data | IP address, browser type and version, device type, operating system, time zone | Automatically on every page visit |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Automatically during platform use |
| Communication Data | Support emails, live chat transcripts, complaint records | When you contact pejok support |
| Verification Documents | Scanned national ID, selfie photo, utility bill or bank statement | KYC verification prior to first withdrawal |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification. Where verification documents are submitted, they are stored in encrypted form and accessed only by our authorised compliance team.
How We Use Your Data
pejok processes your personal data only for lawful, specific, and clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table outlines our key processing activities and the legal basis for each.
- Account Management: To create, maintain, and administer your pejok player account, including verifying your identity, processing login sessions, and managing your account settings and preferences.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks. Financial data is handled securely and shared only with the payment processors involved in completing your transaction.
- Identity Verification (KYC): To verify that you meet pejok's eligibility requirements — including being 18 years of age or older — and to comply with anti-money laundering obligations. KYC checks may involve cross-referencing your submitted documents with third-party verification services.
- Fraud Prevention and Security: To monitor account activity for signs of fraudulent behaviour, unauthorised access, collusion, or money laundering. Our fraud detection systems analyse usage patterns and flag anomalies for manual review.
- Customer Support: To respond to your enquiries, resolve complaints, process responsible gaming requests (such as deposit limits or self-exclusion), and maintain a record of support communications for quality and compliance purposes.
- Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, apply self-exclusion and deposit limit settings you have requested, and proactively reach out if our systems identify at-risk patterns.
- Marketing Communications: To send you promotional offers, bonus notifications, and event updates (such as BPL or IPL betting promotions) where you have opted in to receive such communications. You may opt out at any time by emailing [email protected].
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the pejok platform, optimise game loading times, identify popular features, and personalise content to better serve Bangladeshi players.
Data Sharing and Disclosure
pejok does not sell your personal data to any third party. We share data only in limited, defined circumstances with trusted partners who are contractually required to handle your data securely and in accordance with privacy standards equivalent to our own. The following categories of recipients may receive relevant subsets of your personal data:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and other payment partners receive the minimum financial data necessary to complete your deposit or withdrawal transaction. These partners operate under their own privacy and security frameworks.
- Identity Verification Providers: Third-party KYC service providers may receive your identity documents and contact details for the purpose of verifying your age and identity. These providers are bound by strict data processing agreements.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your session token and anonymised player ID to deliver game content. They do not receive your name, contact details, or financial data.
- Fraud Prevention Services: Specialist fraud detection and anti-money laundering platforms may receive technical data (IP address, device fingerprint, transaction patterns) to support real-time risk assessment. This sharing is governed by data processing agreements.
- Legal and Regulatory Authorities: pejok may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where legally obligated to do so. Such disclosures are made only to the extent strictly required by applicable law.
- IT and Infrastructure Partners: Cloud hosting, database management, and cybersecurity service providers who support the operation of pejok's platform may have limited, role-based access to data as part of their service delivery. All such partners are contractually bound to protect your data.
Data Security and Storage
pejok implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry best practices to minimise risk and respond swiftly to any security incidents.
- SSL/TLS Encryption: All data transmitted between your browser or mobile app and pejok's servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar as confirmation.
- Encrypted Data Storage: Sensitive data including passwords, identity documents, and financial records are stored in encrypted form in our secured database infrastructure. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
- Access Controls: Access to personal data within pejok's internal systems is restricted on a need-to-know basis. Staff are granted the minimum level of access required for their role and are required to authenticate via multi-factor authentication when accessing sensitive systems.
- Regular Security Audits: pejok conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.
- Data Retention: We retain your personal data only for as long as your account is active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and compliance obligations. When data is no longer needed, it is securely deleted or anonymised.
In the event of a data breach that poses a risk to your rights and freedoms, pejok will notify affected players via the email address registered on their account within a reasonable timeframe, along with guidance on protective steps you can take. We will also report breaches to the relevant authorities as required.
Your Privacy Rights
As a player on pejok, you have a number of rights in relation to the personal data we hold about you. pejok is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and specify which right you wish to exercise.
- Right of Access: You have the right to request a copy of all personal data that pejok holds about you. We will provide this information in a structured, commonly used format within 30 days of receiving your request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account profile page.
- Right to Erasure: You may request the deletion of your personal data and pejok account. We will comply with this request unless we are required to retain certain data for legal, regulatory, or fraud-prevention purposes — for example, KYC records may be retained for a minimum period as required by AML obligations.
- Right to Restriction: In certain circumstances, you may request that pejok restricts the processing of your data — for example, while a dispute is being investigated. During a restriction period, we will store your data but not actively process it.
- Right to Data Portability: Where technically feasible, you have the right to request a copy of your personal data in a portable, machine-readable format so that it can be transferred to another service provider.
- Right to Object: You have the right to object to pejok processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may override this objection if we can demonstrate compelling grounds.
- Right to Withdraw Consent: Where pejok processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Third-Party Services
pejok integrates with a number of trusted third-party services to deliver payment processing, game content, and platform analytics. Each of these integrations involves a degree of data interaction, which we describe below. pejok is not responsible for the independent privacy practices of third-party providers, and we encourage you to review their own privacy policies where relevant.
- Mobile Banking Providers: bKash, Nagad, Rocket, and Upay process payment transactions on pejok's behalf. These providers handle your mobile wallet number and transaction amounts. Their handling of your data is governed by their own privacy policies and Bangladesh Bank regulations.
- Card Payment Networks: Visa and Mastercard transactions are processed through PCI-DSS compliant payment gateways. pejok does not store full card numbers — only tokenised references are retained for record-keeping purposes.
- Game Content Providers: Casino game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is delivered via secure APIs. These providers receive anonymised session identifiers to render game content but do not receive your personal profile data.
- Analytics Platforms: pejok uses analytics tools to measure platform performance and user experience. Data shared with analytics providers is aggregated and anonymised and does not include personally identifiable information such as your name or contact details.
pejok maintains data processing agreements with all third-party service providers that involve personal data. These agreements require providers to process data only in accordance with our instructions, to implement appropriate security measures, and to delete or return data at the end of the service relationship.
Policy Updates and Contact
pejok reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document will be updated whenever a revision is made. We encourage you to review this Privacy Policy periodically to stay informed about how pejok protects your personal data.
For material changes that significantly affect your privacy rights or the way we process your personal data, pejok will provide advance notification via the email address registered on your account at least 14 days before the changes take effect. Your continued use of the pejok platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.
This Privacy Policy is written in English and shall be interpreted in English. Any informal translations or summaries provided for convenience do not carry legal weight — the English version of this document is the authoritative version in all cases.
pejok is committed to building a platform that Bangladeshi players can trust — not just for fair games and fast payouts, but for responsible, transparent data handling that respects your privacy at every step. Thank you for choosing pejok.
Ready to Play Responsibly?
Now that you understand how pejok handles your data, explore our casino games, cricket betting markets, and slots — all in a safe, SSL-encrypted environment built for Bangladeshi players. 18+ only.